End of the month is typically filled with farewells, with this month seems to be more than usual (don’t ask me why!)
The farewell I had on Friday was close to heart. Ranga was my longest serving direct manager (25 months, yeah, half of my working life). Despite the few grumbles that I might have, I never regretted having him as my boss. He was my first manager after I ‘graduated’ from my training program, and has groomed me more than what he possibly aware of.
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| His last day in office! |
Three key things that I learnt from him:
1. Relationship is the key
This is the first thing he taught me, and he reiterated it in whenever possible. Being in global organization, sometimes it’s just not possible to know everyone face-to-face, but the closest thing we can do is to pick up a phone and speak to the person.
He hated emails and once challenged me to send no email without calling up and speaking to the person. Painful (Especially for someone as shy as me), but I soon understand what he meant. When you speak to the person, you got to know their emotions, their concerns, clarifying their doubts, and building relationship… all within 1 min of call. It would have take much longer in mail with the risk of misinterpretation. And you will be amazed how much difference it made for your subsequent contacts.
2. Get your priority right
On my earlier days, his most frequent good-bye greeting to me was, “Got any deadline today? No? Then why are you here? Go home!”
That explained a lot about his principle in life.
Balance is important. Work smart, not work hard. If things can’t be completed in time, it doesn’t mean you have to stay late and finish it. It means you have to inform your boss that there are more tasks than resources and let him sort it out. Manage expectation. Your manager will not know that you’re overloaded until you tell them so. Do not sacrifice your personal time for office, unless it’s really important (and make sure your manager knows it when it happened). After all, it’s your life.
3. We’re working with human
Do not be afraid to make mistakes. We’re bound to make errors even in professional context. When that happened, do not be afraid to acknowledge, say sorry, and move on.
One other thing I really like about him is the fact that he treats everyone equally, despite of rankings and powers. So what if the other guy is a Director? If he promised something and not delivered it, he is still worth a warning! And yes, he joked and talked with me as much as when he talked to his fellow VP. I respect the sincerity he showed – it’s how I want to be treated, and I will work towards doing the same to the rest.
Well, it’s tough to summarize the two years experiences into few points ^^; His style, good or bad, will always be a part which shaped me towards what I am now and will be in the future.
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| Farewell dinner @ Kinara, Holland Village |
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| Nyummies Food! |
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| Few shots before I started digging to the food |
All the best for your new role and hope our paths will cross again!
Your discipline,
ED