I had such a good experience with Travelsmoove on my last trip to Bali. I was so confident that it would turn out the same for our trip to Phuket, but well, maybe nothing come cheap and risk-free after all.
We bought the Travelsmoove’s Phuket package from Streetdeal back in July. We booked in July itself and Travelsmoove confirmed our reservation not long afterwards. The hotel voucher was released to us after the reservation was confirmed. We asked about the flight ticket (as it was previously given together) and they told us that the flight ticket would be given 14 days before the departure.
Fast forward, it was two weeks before our departure. Fendi called them up and asked about the flight ticket. They said that it’s currently being processed. There are slight delay but rest assured that our trip is confirmed. One week passed and we were yet to received the ticket.
On the Monday before our trip, Travelsmoove called up and told us that our trip was CANCELLED. They will proceed with the refund in 21 days. We were furious. I was in denial stage for quite long. Refund is not fair for us. What about the tour we have booked, the leaves we have applied, and our entire itinerary ruined? We felt like refusing the refund, maybe buy the flight ticket ourselves and then asked them to pay the differences.
We checked out the Facebook page and realized that we’re not the only one facing this situation. Some of the people actually got the cancellation call like one day before the departure. Winson went to the office to speak with the staff, but apparently their office has been closed for few days. After knowing how big is the issue, we started to adjust our expectation and decided to accept their offer for refund. The thing is, we’re not even sure if there is still anyone around to give us the refund. Just hope for the best and expecting the worst.
Boo to Travelsmoove for ruining our holiday plan :( We ended up staying at home for three days when we should be enjoying ourselves at Phuket. To make thing more complicated, Inche bought her own flight ticket and it went wasted because of the cancellation. We’ll definitely be more vigilant next time.
Phuket will have to wait,
ED
We bought the Travelsmoove’s Phuket package from Streetdeal back in July. We booked in July itself and Travelsmoove confirmed our reservation not long afterwards. The hotel voucher was released to us after the reservation was confirmed. We asked about the flight ticket (as it was previously given together) and they told us that the flight ticket would be given 14 days before the departure.
Fast forward, it was two weeks before our departure. Fendi called them up and asked about the flight ticket. They said that it’s currently being processed. There are slight delay but rest assured that our trip is confirmed. One week passed and we were yet to received the ticket.
On the Monday before our trip, Travelsmoove called up and told us that our trip was CANCELLED. They will proceed with the refund in 21 days. We were furious. I was in denial stage for quite long. Refund is not fair for us. What about the tour we have booked, the leaves we have applied, and our entire itinerary ruined? We felt like refusing the refund, maybe buy the flight ticket ourselves and then asked them to pay the differences.
We checked out the Facebook page and realized that we’re not the only one facing this situation. Some of the people actually got the cancellation call like one day before the departure. Winson went to the office to speak with the staff, but apparently their office has been closed for few days. After knowing how big is the issue, we started to adjust our expectation and decided to accept their offer for refund. The thing is, we’re not even sure if there is still anyone around to give us the refund. Just hope for the best and expecting the worst.
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| TravelSmoove - Hundreds of complains. |
Phuket will have to wait,
ED
7 comments:
hi.. i am too a victim. have you been refunded? tried to call travelsmoove but to no avail.
No... No news until now.
Hi, have they refunded you yet? Did they really commit to 7 - 21 working days grace period?
They said that they will refund it by 24th Dec'12... Still waiting.
My tw trip also been affect by them. Now waiting for e refund. But see no light from e responds ard internet..
im also the victim. claimed to give refund but til now no news from them
Didn't get any refund :( We're submitting the issue to CASE.
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